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Frequently Asked Questions about SAGE ShowLink.
Q: How will I get my leads after the show with ShowLink?
A: You can download your full lead report by logging into SAGEmember.com, or you may also export the lead list directly from the ShowLink app on your device. See KB10477 for more information.
For steps on how to retrieve ShowLink leads from an ASI show, see KB10506
For steps on how to retrieve ShowLink leads from an ISS show, see KB11544
Q: Can I use my device's camera to scan badges?
A: Yes, both the iOS/Android app support scanning badges with the device's camera. (see device requirements below.)
Q: What mobile devices are supported?
A: The following iOS devices are supported (5-megapixel or higher rear facing auto-focus camera required).
iPhone 6S or higher
iPad (5th generation or later)
iPad Air (2nd generation or later)
iPad Mini (4nd generation or later)
iPad Pro (all models)
iPod Touch (7th generation or later)
For all devices, iOS version 14.0 or later.
Android devices with a 5-megapixel or greater rear facing auto-focus camera is required.
For all devices, minimum Android version 10.0 or higher for camera only scanning.
Q: Can you recommend an Android tablet to use with ShowLink?
A: We currently suggest the Samsung - Galaxy Tab A7 Lite 8.7" 32GB
Q: So if I have the latest version of ShowLink for iOS or Android, do I need a scanner?
A: The Bluetooth scanner is optional. For most users we highly recommend using the devices camera to scan badge. Camera scanning is fast and easy.
Q: Can I use any scanner with the iOS/Android app?
A: No. Showlink is designed specifically to integrate with the Socket Mobile 7xi scanner only. If using a Bluetooth scanner, please note that the minimum Android version required is 12.0 or later required. You will also be prompted to install the Socket Mobile Companion app so it can pair properly.
Q: Does ShowLink work at every show?
A: ShowLink can read barcodes from the attendee’s badge provided they contain the necessary data. For a list of shows that have used compatible badges in the past, please click here. Showlink also includes a business card scanner.
Q: Can I use ShowLink on multiple devices in my booth?
A: Absolutely. ShowLink works great with multiple scanning devices. When scanning from multiple devices, all of your leads will be aggregated into one list automatically for reporting. Each device needs its own ShowLink device license (and scanner if you are using scanners). So you will just need to purchase as many licenses and scanners as you need.
Q: How can I download or export the images that I attached to my leads?
A: Images attached to leads can only be viewed in the ShowLink app. They cannot be exported at this time.
Q: What is kiosk mode?
A: Kiosk mode is only available on tablets and it allows attendees to scan their badge themselves during a trade show.
Q: What is ShowLink Lite?
A: ShowLink Lite is a complimentary, limited version of the full ShowLink subscription, exclusively available at trade shows with SAGE Event Services. To purchase the full version, please contact your Account Advisor.
Q: I exported my lead report, but why are my notes not showing?
A: If your notes are too long or if there are special characters, Excel may not format the spreadsheet properly. In that case, you may need to double click the line for the Notes column to expand it and see all your notes.
Setting Up a Show in ShowLink
Exporting ShowLink leads
Using the Test Show in ShowLink
| Type: | Info | Publish Date: | 12/5/2011 12:49:43 PM |
| Applies To: | ShowLink | Last Updated: | 4/11/2025 5:09:23 PM |
| Platform: | All | Expiration Date: |