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This article lists frequently asked Payment Processing questions (FAQs):
Q: Who is SAGE's Payment Processing partner?
A: We've teamed up with Stripe to create a payment processing solution that's simple and easy to understand. We can also integrate with Authorize.Net, however integration with Authorize.Net is done upon request.
Q: Are there any Payment Processing fees?
A: Stripe has a 2.9% fee and 30 cents per transaction for all accounts connected to SAGE Payment Processing. For Authorize.Net fees please reach out to Authorize.Net.
Q: What is the benefit of switching from Authorize.Net to Stripe?
A: There are many benefits to switching to Stripe, most notably being no monthly or cancellation fees. There are no hidden fees, nor complex PCI compliance forms to fill out like many providers require.
Q: How do I sign up for Payment Processing?
A: You can sign up for Payment Processing by signing into SAGEmember.com, selecting "Payment Processing" on the left side menu, then clicking on "Apply Now". After completing the sign up process with Stripe, you will be ready to start processing credit cards immediately.
Q: Can I connect an existing Stripe account to my SAGE account for Payment Processing?
A: Yes! Sign into SAGEmember.com and navigate to "Payment Processing" on the left side menu. During the application process, it will ask if you are an existing Stripe customer. Input your existing Stripe information, and it will prompt you to connect. See KB11586 for more information.
Q: What credit cards does Stripe accept?
A: Stripe accepts all major cards like MasterCard, Visa, American Express and Discover.
Q: How do I process a sale?
A: Once you are setup with Payment Processing, there are various ways to process payments in our tools.
There is a "Payments" section in any of our SAGE Workplace apps (i.e. SAGE Workplace Windows, Web, and Mobile).
There is a button to "Charge CC" on invoices created in SAGE Order Management.
You can right-click on CRM clients in our Windows app and select "Charge credit card"
You can also process payments directly through the SAGE Virtual Terminal in SAGEmember.com by selecting the "Sales" option.
Please note that your very first translation may take up to 7 business days to process. All other transactions will typically process within 2 business days.
Q: How do I process a refund?
A: To process a refund, navigate to the Payment Processing portal in SAGEmember.com and select "View/Search Transaction History". Search for the transaction, and then select "Issue Credit". You can enter the full amount or a partial amount to credit back to your client.
Q: I'm getting an error code when I try to process a payment, what does it mean?
A: You can view a list of Stripe error codes here.
Q: Can I have multiple Payment Processing accounts?
A: Only one Payment Processing account can be connected to your SAGE account at a time.
Q: Can I set my site/store to process payments after setting up Payment Processing with SAGE?
A: Yes! In SAGEmember.com | Website Settings | Cart Settings | Checkout Settings | 23. Process credit card payments through SAGE Payment Processing, you can configure your site/store to either not process payments, authorize payments only, or charge upon cart submission.
If set to No, payment information will be captured, but you'll need to manually charge the cart yourself after you review the cart details.
If set to Authorize Only, you'll have a pending payment in your Payment Processing Virtual Terminal that you'll need to fulfill. Please note that pre-authorizations stay active for 7 days and will show on your client's bank statement as "Pending". If the transaction is not fulfilled within 7 days, the pending charge will be removed from your client's bank statement.
If set to Charge, payments will be processed in real time for all carts submitted through your site/store.
Q: How do I charge a cart if my settings are set not to process payments?
A: Navigate to SAGEmember.com, click on "Cart Orders", and select the specific cart. Click on "Charge" at the top of the cart and you will be redirected to the "Sales" page of the Payment Processing Virtual Terminal. All relevant payment information should fill in automatically. You can also change the amount to charge, if necessary.
Q: Can I add a credit card processing fee to my site/store?
A: Yes! You can add a custom additional fee by navigating to your www.sagemember.com Website Settings | Cart Settings | Pricing and Additional Charges | 4. Additional Fees
Q: Can I use ACH, PayPal, Apple Pay, E-checks or other services with SAGE Payment Processing?
A: Not at this time.
Q: Does Stripe have a minimum charge amount?
A: Stripe requires a minimum charge amount of $.50. Anything less will decline the transaction.
Q: Is SAGE PCI compliant?
A: Yes, SAGE is fully PCI compliant. All necessary card information is hidden for SAGE to be PCI compliant.
Q: Am I able to see the credit card information for a cart if I choose to use an outside payment processor other than Stripe/Authorize.Net?
A: We can turn this on for you by request from an account administrator. Please note this will push PCI compliance from SAGE to you.
Q: Can I process a test transaction to see how the Virtual Terminal works?
A: You can! See KB10291 for more information.
Q: Who do I talk to about issues relating to SAGE Payment Processing?
A: For any Payment Processing questions or if you need assistance processing a transaction, please contact our Support team at 214.631.6000 and we will be glad to help you out or send you in the right direction!
To learn more about SAGE Payment Processing, click here, or contact your Advisor.
For any other Stripe questions, you may contact them at support@stripe.com
For any Authorize.Net questions, you may contact them at 1.877.447.3938
| Type: | Info | Publish Date: | 4/24/2025 4:38:45 PM |
| Applies To: | Payment Processing | Last Updated: | 4/28/2025 11:22:26 AM |
| Platform: | All | Expiration Date: |