How to turn off email scanning with Norton Antivirus

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Issue:

The "scan email" feature of Norton Antivirus works with Microsoft Outlook to scan incoming and outgoing emails to check for viruses.  This functionality can cause Outlook to have problems sending or receiving emails in certain cases.  This could result in an error 800ccc0f when downloading email, duplicate or multiple emails being sent or received, or just delays or failures while Outlook is sending or receiving mail.  Many of these issues are caused because the session is not completing properly due to the virus scanning software.

Solution:

To resolve this issue, you will either need to update Norton Antivirus and/or Microsoft Outlook or turn off email scanning.  We recommend turning off email scanning if it is not working properly.  Your system will still be protected because the regular auto-protect feature of Norton Antivirus will detect a virus in an email as you open the message.  The only difference is that the message will be downloaded (with the email scanning, Norton would warn you as the message is downloading).

To turn off email scanning:

1.  Right-click on the Norton Antivirus icon in your system tray (in the lower right-hand corner of your screen near the clock).

2.  Choose "Configure Norton Antivirus".

3.  Once the configuration screen opens, click "Email" on the left side. 

4.  Uncheck "scan incoming email" and "scan outgoing email" and then click OK.

More Information:

This is a compatability issue between Norton Antivirus and Microsoft Outlook.  The email scanning features works fine on most systems, but certain conifurations are known to cause problems.  This is not an issue with your SAGE email services.  If you would like to correct the problem (rather than turning off the email scanning), you should contact Norton or Microsoft.

If you have McAfee Antivirus, please see How to turn off email scanning with McAfee Security Center.

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